This course outlines solicitors’ duties towards vulnerable clients, how to recognise when a client is vulnerable, and what action to take if you suspect that a vulnerable client is being abused or exploited.
This interactive masterclass outlines how practitioners can adapt their in-person practice to comply with legal and regulatory duties towards vulnerable clients. The masterclass includes teaching from a subject matter expert and opportunities to share experiences and interact with peers.
This course explains solicitors’ regulatory and legal duties around confidentiality and disclosure and what solicitors must do to be compliant. The course also provides guidance about what to do when your duties of confidentiality and disclosure come into conflict.
This three-bitesize bundle covers the SRA’s key regulatory requirements regarding client care, confidentiality and disclosure, and conflicts of interest. The modules explain what practitioners and firms must do to remain compliant and provide excellent client care.
This course outlines the SRA’s expectations about identifying and acting on a conflict of interest, whether it be own interest conflicts or a conflict of interest between two or more clients. The course also covers potential regulatory consequences.
This course outlines solicitors’ regulatory duties around client care, including guidance about managing client expectations and communicating with individual clients, as well as best practice for providing sufficient cost and disbursement information. The course also includes guidance about complaint handling duties.
The Client Care Microcredential is self-paced and covers essential client care topics such as communication, relationships, ethics, wellbeing, complaints and teamwork, underpinned by compliance requirements and good practice guidance for the legal sector.
A recorded online classroom providing key general client care skills essential for practice that will future proof the career of newly qualified solicitors and those aspiring to be solicitors.
The 2025 CQS update bundle in conveyancing practice and risk, compliance and client care will equip you with best practice and knowledge of six key areas of conveyancing: leasehold, building safety, raising enquiries, climate change, the UK Finance Handbook, the latest trading standards requirements and knowledge of the key area of effective file management. Please note that this training covers your mandatory 2025 CQS accreditation training.
The 2025 CQS update in risk, compliance and client care will equip you with best practice and knowledge of the key area of effective file management. Please note that this training covers your mandatory 2025 CQS accreditation training.
The 2025 CQS update in conveyancing practice will equip you with best practice and knowledge of six key areas of conveyancing: leasehold, building safety, raising enquiries, climate change, the UK Finance Handbook and the latest trading standards requirements. Please note that this training covers your mandatory 2025 CQS accreditation training.
This course provides an overview on the key considerations when representing elderly clients, including the necessary adjustments in taking instructions, the importance of client care, and the risks of undue influence.