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Client care

Client Care

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Client care is part of the SRA’s competency expectations and is integral to providing a professional legal service. Solicitors and firms risk disciplinary action if they cannot demonstrate their compliance with regulatory duties around client care. 

With easy-to-understand chapters, this course outlines the key touchpoints of client care, including managing client expectations, establishing communication protocols and adapting your service to meet individual clients’ needs. The course also includes good practice guidelines for providing sufficient cost and disbursement information and your complaints handling duties. 

Whether you have qualified in the last few years, are returning to work after a break, or simply want to ensure that you are providing the best possible client care, this course is for you. Enrol now!  

This module can also be bought as part of our:

 

Learning outcomes

By the end of this course, you will be able to: 

  • describe the importance of managing client expectations  
  • recognise how to use effective communication to provide appropriate client care (including the need to agree the method and frequency of communications)  
  • explain the importance of considering client attributes and know how to adapt your service delivery style accordingly  
  • describe your duty to provide a competent service to clients  
  • describe your duty to provide sufficient cost and disbursement information  
  • understand your complaint handling duties  
How you will learn

Course format
This interactive online training consists of the following elements. 

  • an interactive course presentation, with a variety of knowledge checks spaced throughout to test understanding of the material as the learner progresses 
  • an end-of-course assessment consisting of 10 questions 

Our courses conform to Web Content Accessibility Guidelines 2.1. However, some members may require an alternative version for accessibility purposes. This is available upon request via our contact us form. 

Assessment

In order to pass the assessment, you must achieve a pass mark of 70%. 

The knowledge checks included in the course presentation are intended to aid your understanding of the content and offer the opportunity to apply your knowledge. They do not form part of the assessment. 

Length
The course will take approximately 30 minutes to complete, excluding assessment. 

No. of items Discount
11 – 19 15%
20 – 29 20%
30 – 39 25%
40 + 30%
£57.89 ex VAT
Type of training
CPD
Format
Bitesize
Level
Intermediate
Who is this for?
In-house lawyers
Practice managers
Solicitors
Course length
30 mins
Assessment type
MCQs (Multiple Choice Questions).
SRA Competence
A1
A2
A5
B6
C1
C2

The experts

Tracy Calvery
Tracey Calvert

Expert

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