Client Care Microcredential (Tuesday 1 September 2026)

Introduction to Client Care 
This module looks at key elements of establishing and maintaining a professional relationship with our clients and delivering an appropriate level of service.

Communicating Effectively with Clients 
This module looks at effective communication strategies and provides guidance to maximise and develop your communication skills.

Developing a Healthy Solicitor-Client Relationship 
This module looks at techniques for developing rapport with clients, particularly those whom you may initially find challenging or difficult.

Ethical Issues in Client Care
This module provides an understanding of ethical issues that may arise in client care and will help to develop the skills necessary to navigate complex situations, maintain appropriate solicitor-client relationships, and comply with your professional conduct obligations.

Wellbeing and Client Care  
This module looks at strategies and techniques to maintain and enhance your professional wellbeing as well as the wellbeing of your clients by using the information within this module to inform your approach to client care.

Handling Client Complaints 
This module looks at key regulatory requirements regarding complaints and explores the nature of both informal and formal complaints. It provides practical strategies for avoiding these whenever possible by using a proactive approach to client care which sets clear boundaries and expectations.

Teamwork and Client Care 
This module looks at strategies for project management and explores the importance of team roles and responsibilities.

After completing this course, you will be able to:

• understand your duty to provide a competent service to clients
• identify the most effective forms of communication for client care and evaluate techniques for managing client expectations
• apply knowledge of regulatory and ethical standards to identify appropriate boundaries in client relationships
• effectively manage the risk of ethical problems arising by being familiar with the regulatory obligations
• understand strategies and techniques to maintain and enhance your own professional wellbeing as well as the wellbeing of your clients
• identify common causes of complaints and handle complaints appropriately
• evaluate strategies for promoting effective team-working and the role of project management within client care

Course format

This course is self-paced and provides best-practice guidance by incorporating practical activities, self-directed tools, and interactive scenarios designed to boost your skills and help you remain competitive. It consists of an interactive presentation for each module with knowledge checks, reflection points, and scenarios throughout the course.

Knowledge checks feature throughout the course as an opportunity to test and apply your understanding. Please note, they do not form part of the assessment.

Assessment

There will be an open-book assessment comprised of scenario-based, essay-style questions. Your submission should be no more than 1,200 words in total.

You will receive the questions at the beginning of the course to allow for reflective learning. The assessment is designed to assess your knowledge and understanding of the content and learning outcomes covered within the course.

On completion of the modules, the assessment will unlock and you will be able to upload your submission. You’re only allowed one submission attempt.

Assessment feedback

After you have successfully completed the course and submitted your assessment, you will receive a grade and personalised feedback. The personalised feedback will offer specific comments on your submission, highlighting strengths and areas for improvement. It will help you to understand your progress and identify areas that might need further development.

On passing your assessment, you’ll be awarded a digital credential as evidence of your achievement that can accompany you wherever your career takes you – a quality mark you can add to your website or promote on social media to show clients that you’re competent and compliant in core legal, professional and personal skills.

To pass the assessment, you must achieve a mark of 50%.

Assessment dates

The assessment deadline is Monday 26 October 2026 at 5pm. You will receive final grades and personalised feedback on Monday 23 November 2026.

Online accessibility
Our modules conform to Web Content Accessibility Guidelines 2.1. However, some members may require an alternative version for accessibility purposes. This is available upon request via our contact us form.

Also, if you need alternative arrangements for submitting your assessment, please get in touch.

Meet the experts

This microcredential has been developed by three industry experts: