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Essential skills for practice – General client care

This interactive online classroom and Q&A is aimed at newly qualified and aspiring solicitors looking to develop strong client care skills essential for practice, but which aren’t necessarily learnt at law school.

Providing an exceptional service to your clients should be integral to any practice.

Future proof your career by viewing the recording of this classroom that was delivered on Wednesday 14 May 2025 at 1.00pm-2.00pm to understand legal client requirements and the importance of excellent client care.  Developing these skills are key to growing business, retaining clients and standing out from competitors.

This session will also be helpful for aspiring solicitors looking to enhance their applications.

This classroom will be facilitated by Emma Jones, a senior lecturer in law at the University of Sheffield.

This online classroom is part of our new essential skills for practice programme. The programme will run throughout 24-25 and it’s designed to give you all the skills, knowledge and attributes needed to flourish in your early career, irrespective of where or how you practice. Sign up here to stay informed about how the programme is developing.

Trainee, paralegal and student rate available, please contact us.

What this will cover
  • The importance of managing client expectations.
  • How to utilise key skills to provide appropriate client care.
  • The importance of considering client needs and adapting your service delivery style accordingly.
  • Your duty to provide a competent service to clients.
Learning outcomes
  • Understand the importance of client care within legal practice.
  • Identify and explain the importance of key aspects of good client care.
  • Evaluate your existing client care competencies and identify practical ways to develop these further
How you will learn

Practical interactive online classroom and Q&A

No. of items Discount
11 – 19 15%
20 – 29 20%
30 – 39 25%
40 + 30%
£44.10 ex VAT
Type of training
CPD
Format
Recorded online classroom
Level
Introduction
Who is this for?
Junior lawyers
Paralegals
Students / Trainees
Course length
1 hour
SRA Competence
A2
C1
C3

The experts

Emma Jones

Expert
Facilitator

View expert bio