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Terms and conditions

THE LAW SOCIETY TRAINING COURSES TERMS AND CONDITIONS

1 THIS AGREEMENT

1.1  You are entering into an agreement (the “Agreement”) to purchase training products (“Training Courses”); to participate in online examinations (“Exams”) and/or to view live or pre-recorded online conferences, webinars or other online events (“Online Events”), (where Training Courses, Exams and Online Events together are referred to as “Online Courses”), provided by The Law Society of England and Wales (“The Law Society”), incorporated by Royal Charter (under number RC000304) with its registered address at 113 Chancery Lane, London, England WC2A 1PL, through its online learning and development platform – ‘Law Society Learning’ located at https://learn.lawsociety.org.uk/ (“Website”).

1.2  The Agreement is made up of the following:

1.2.1  these Law Society Learning Online Courses Terms and Conditions (“these terms and conditions”);

1.2.2  the information and description of the Online Courses on the Website;

1.2.3  the Website Legal Notice, located at https://www.lawsociety.org.uk/website-information/legal-notice; and.

1.2.4 our Privacy Policy, located at https://www.lawsociety.org.uk/website-information/privacy-policy.

1.3  In the event of any conflict between the provisions of these terms and conditions and the provisions of any other documents set out in clause 1.2 above, the provisions in these terms and conditions shall prevail.

1.4  The expressions “we“, “us” and “our” refer to The Law Society and/or its affiliated undertakings and “you“, “your” and “user” refer to the user of the Website. If you are accessing or using the Online Courses in your capacity as an employee, director, officer, partner or agent of a corporate or unincorporated entity “you” and “your” shall refer to you and such entity and you represent that you are authorised to accept the Agreement on behalf of such entity and agree to be personally bound by the Agreement and you are also responsible for ensuring that all persons who access the Website through your internet connection are aware of this Agreement and that they comply with it. A “Working Day” means a day (other than a Saturday or Sunday or public holiday) on which banks are open for domestic business in the City of London.

1.5  The Law Society may update and vary the terms of the Agreement any time. Your continued use of the Online Courses following any variation to the Agreement will signify your agreement to the updated terms. If you do not agree to any of these terms or any future amendments, do not use or access (or continue to access) the Online Courses.

1.6  Contact details for the Law Society support team are as follows:

By telephone: +44 (0)207 320 5978;

Or use the online contact us form to raise a case with our support team

1.7  The Law Society support team are usually available between 09:00 and 17:00 Monday to Friday (except on a public holiday).

2 CONDITIONS OF ORDER

2.1  Your access to the Online Courses is conditional upon:

2.1.1  where payment is required, our receipt of the payment in full for your chosen Online Course;

2.1.2  where eligibility criteria apply for an Exam, our confirming your eligibility to participate in the chosen Exam;

2.1.3  where you are sitting an Exam, completion by you, in full and without reservation, of a confidentiality declaration prior to sitting the Exam confirming your understanding of, and continued adherence to, your obligations under clause 12 of these terms and conditions; and

2.1.4  you providing genuine, accurate and complete information in your order.

2.2  If your payment is made upon the placement of your order through the Website, a message confirming your order will be displayed on the Website. If your payment is made by bank transfer after you place your order, you will receive confirmation of your order by email. If you do not receive confirmation of your order within 24 hours of placing your order, please telephone the Law Society support team on 0207 320 5978 or raise a case via our online contact us form.

3 PRICE

3.1 The prices payable and payment methods available for Training Courses are set out on the Website.

3.2 All prices are expressed inclusive of any VAT payable unless otherwise stated.

3.3 All payments must be in GB Pounds Sterling.

4 YOUR ORDER

4.1  Online Courses will be accessible once your order is confirmed. Specific access details for each type of Online Course are set out in clauses 5-9 below.

4.2  Confirmation of your Online Courses order will constitute a legally binding contract between us.

4.3  It is your responsibility to ensure that you use a device that meets any minimum compatibility requirements to access the Online Courses before the Online Course begins.

5 TRAINING COURSES

5.1  Once your order has been confirmed, Training Courses can be accessed by logging onto the Website with your registered Law Society Learning account.

5.2  Training Courses are available to order either as a single access pass by an individual user, a bulk purchase of more than one access pass by an organisation, or a ‘Multi-Access’ pass by an organisation. Each such pass shall be valid for a period of at least 12 months and will expire when the Training Courses to which each pass relates are superseded and/or no longer made available on the Website. Each pass provides unlimited access during that period to the Training Courses specific to your purchase.

5.3  Each single access pass allows access to Training Courses by a single individual user. A Multi-Access pass allows access to Training Courses for up to 38 individual users.

5.4  The account associated with the individual who originally places an order for a Multi-Access pass or a bulk purchase of Training Courses (the “purchaser”) shall be the sole person within your organisation authorised to administer the Multi-Access pass or bulk purchases on the Website on behalf of your organisation.

5.5  The purchaser will be responsible for allocating access to Training Courses to individual users within your organisation. If the purchaser is unable to administer your Multi-Access pass or bulk purchase (because, for example, the purchaser has since left your organisation), please telephone the Law Society support team on 0207 320 5978 or raise a case via our online contact us form.

5.6  You are responsible for ensuring that each individual who is allocated an access pass to the Training Courses registers a ‘My LS’ account on the Website.

5.7  Upon registration of a My LS account, each individual user will be required to confirm they are an employee or contractor at your organisation. Each user will be able to access the Training Course once an access pass has been allocated to them via the purchaser’s account. In some circumstances, the purchaser will provide the individual with a voucher code, in which case access to the Training Course commences once the individual enters the voucher code on the Website to access the Training Course.

5.8  You may substitute an individual without additional cost, provided that individual has not accessed the Training Course. To request a substitution please raise a case with the Law Society support team via our online contact us form, quoting your order reference number, the name of the individual you wish to substitute from and the name of the individual you wish to substitute to.

5.9  You are responsible for any breach of the terms this Agreement that is caused by the nominated administrator or any individual who is allocated an access pass to the Training Course.

6 CANCELLATIONS AND CHANGES BY YOU (TRAINING COURSES)

6.1  No refunds will be provided if you cancel any Training Course order and at any time you access or have accessed the Training Course or, in the case of a Multi-Access pass, any individual accesses or has accessed the Training Course.

6.2  Subject to clause 6.1 above:

6.2.1  you may cancel your Training Courses order within 14 days of the date we confirm your order by sending an email of your request to cancel via our online contact us form. Your cancellation request must include the following details: order reference number; order title; name of purchaser; name of person cancelling (if doing so on behalf of the purchaser); and address of purchaser.

6.2.2  your cancellation request will be effective as of the date you send the email; and

6.2.3  upon cancellation, you will be issued with a refund. Refunds will be made to the original payment method. Card payment refunds usually take 3-5 Working Days and bank transfer refunds may take up to 10 Working Days.

6.3  If you cancel your Training Course order after the 14 day period specified in clause 6.2 above you will not be entitled to a refund, except in exceptional circumstances, at the discretion of the Law Society. If a refund is made in these circumstances an administration fee may be charged.

7 EXAMS

7.1  Two types of Exams are available on the Law Society Learning platform: live Exams, in which all examinees participate simultaneously at a specified date and time (“Live Exams”); and pre-recorded Exams, which examinees can sit at a date and time of their choice (“Self-Service Exams”).

7.2  The Law Society reserves the right to determine the eligibility of any applicant to sit an Exam, and may decline to confirm an order, cancel an order, or release Exam results at any time if it considers an applicant does not meet the relevant eligibility criteria.

7.3  Immediately before sitting an Exam each applicant must complete an online confidentiality and anti-cheating declaration. If this declaration is not completed your order will be cancelled and you will not be permitted to access the Exam.

7.4  These terms and conditions govern only the order process and joining arrangements for Exams offered on the Law Society Learning platform. Law Society Accreditations Exams are governed in all other respects by the Accreditation Scheme criteria and guidance, candidates’ guidance and Accreditations Examinations Rules (“Accreditation Scheme Rules”) applying to the relevant accreditation, which can be found on the Law Society website. In the event of any inconsistency between the relevant Accreditation Scheme Rules and these terms and conditions, the Accreditation Scheme Rules take precedence.

Live Exams

7.5  Once your order has been confirmed, the Law Society Accreditations team will send joining instructions for the Live Exam to the email address provided in your order. These instructions will contain a link that will allow you to access the Live Exam on the date specified on the Law Society Learning platform or as otherwise communicated to you (“Live Exam Date”), and minimum technical requirements which must be met in order for you to be able to access the Exam on the Live Exam Date.

7.6  Unless specified otherwise, registrations for a Live Exam will close 12 Working Days before the Live Exam Date.

7.7  If you require any reasonable adjustments in order to take the Live Exam, you must notify the Law Society Accreditations team by emailing accreditations@lawsociety.org.uk at least 10 Working Days prior to the Exam. The Law Society does not guarantee that it will be able to accommodate a request for reasonable adjustments. The Law Society reserves the right to cancel or refuse an Exam order if it is unable to accommodate a reasonable adjustments request, or if insufficient notice has been given to make any reasonable adjustments required.

7.8  Advanced materials for the Live Exam will be made available on the Law Society Learning platform 7 days prior to the Live Exam Date. Please see the confidentiality restrictions in clause 12 which apply to these materials.

7.9  The Live Exam will be available for candidates to join from the scheduled start time on the Live Exam Date. It is your responsibility to check your email for receipt of the joining instructions, to comply with those instructions and to test that your system requirements meet the minimum system requirements specified in the joining instructions prior to the Live Exam Date to ensure you are able to access the Live Exam on the Live Exam Date. Limited technical assistance will be available on the day. The Law Society accepts no liability for any failure by you to access or participate in a Live Exam, in full or in part, arising due to technical difficulties with your own network, browser or other IT system arrangements, failure by you to follow the joining instructions or to meet the minimum technical requirements sent to you in advance or any other events outside the Law Society’s control.

7.10  Live Exams will finish automatically at the specified time in the joining instructions, or, if the Society has accepted a request from you for more time as a reasonable adjustment under Clause 7.7, at the time advised to you by email.

7.11  You will be notified by email, sent to the email address provided in your order, when your Live Exam result is available. Exam results are usually accessible via your Law Society Learning page 20 Working Days, or on the date specified, after the Live Exam Date.

7.12  Appeals against Exam results are administered by the Accreditations Office in accordance with the applicable Accreditation Scheme Rules.

Self-Service Exams

7.13  Once your order has been confirmed, your Self-Service Exam can be accessed by logging onto the Law Society Learning platform with your registered ‘My LS’ account.

7.14  If you require any reasonable adjustments in order to take the Self-Service Exam, you must notify the Law Society Accreditations team by emailing accreditations@lawsociety.org.uk at least 10 working days prior to the date you intend to sit your Self-Service Exam, in accordance with the applicable Accreditation Scheme Rules. The Law Society does not guarantee that it will be able to accommodate a request for reasonable adjustments. The Law Society reserves the right to cancel or refuse an Exam order if it is unable to accommodate a reasonable adjustments request.

7.15  It is your responsibility to check your email for receipt of the joining instructions, to follow the instructions provided and to test that your system requirements meet the minimum system requirements specified in the joining instructions to ensure you are able to access the Self-Service Exam before the Exam starts. Limited technical assistance will be available. The Law Society accepts no liability for any failure by you to access or participate in a Self-Service Exam, in full or in part, arising due to technical difficulties with your own network, browser or other IT system arrangements, failure by you to follow the joining instructions or to meet the minimum technical requirements sent to you in advance, or any other events outside the Law Society’s direct control.

7.16  Self-Service Exams will finish automatically at the specified time shown on the order page during purchase, or, if the Society has accepted a request from you for more time as a reasonable adjustment under Clause 7.14, at the time advised to you by email.

7.17  Exam results will be available immediately upon completion of the Exam.

7.18  Appeals against Self-Service Exam results are administered by the Accreditations Office in accordance with the applicable Accreditation Scheme and Examination Rules.

8 CANCELLATIONS AND CHANGES BY YOU (EXAMS)

8.1  No refunds will be issued for any cancellation requests received by us within 7 days of the Live Exam Date.

8.2  Cancellation requests received after 4.30pm will be deemed to have been received the following day. For the avoidance of doubt, this means that a request to cancel a place in a Live Exam scheduled for a Tuesday must be received before 4.30pm on the Monday of the week prior, in order to qualify for a partial refund under clause 8.3.

8.3  Subject to clauses 8.1-8.2 above:

8.3.1  you may cancel your order for a Live Exam at any time up to 7 days before the Live Exam Date.

8.3.2  you must send an email requesting cancellation to accreditation@lawsociety.org.uk. Your cancellation request must include the words ‘Exam cancellation request’ in the subject line and include the following details in the body of the message: name of person attending the exam, the order reference number and the order title (the name of the exam).

8.3.3  upon cancellation under this clause 8.3, you will be issued with a refund of your registration fee, less an administration charge of 20%. Refunds will be made to the original payment method. Card payment refunds usually take 7-10 working days after receipt of your cancellation request and bank transfer refunds may take up to 10 working days.

8.4  No refunds will be given if you fail to attend a Live Exam for any reason except as a result of an act or omission by us. No substitutions of examinees are permitted.

8.5  We are unable to accept requests to move an order to another Live Exam Date. The original order must be cancelled according to the process set out at clause 8.3 above and a new order placed for the new Live Exam Date.

Self Service Exams

8.6  You may cancel your Self-Service Exam order up to 14 days after the date we confirm your order, provided the Self-Service Exam has not been accessed. Cancellation requests under this clause must be made as follows:

8.6.1 you must email your request to cancel to: accreditation@lawsociety.org.uk. Your email must include the words ‘Exam cancellation request’ in the subject line and include the following details in the body of the email: name of examinee, order reference number; name of the exam.

8.6.2 your cancellation request, if accepted under this clause, will be effective as of the date you send the email; and

8.6.3 upon cancellation, you will be issued with a refund subject to an administration fee of 20% of the registration fee. If the Self-Service Exam has been accessed no refund will be issued. Refunds will be made to the original payment method. Card payment refunds usually take 7-10 Working Days and bank transfer refunds may take up to 10 Working Days.

8.7 If you cancel your Self-Service Exam order other than under clause 8.6 above you will not be entitled to a refund, except in exceptional circumstances, at the discretion of the Law Society. If a refund is made an administration fee of 20% of the registration fee may be charged.

9 ONLINE EVENTS

Live Online Events

9.1  Once your order has been confirmed, live Online Events can be accessed by following the instructions emailed to you 24 hours prior to the broadcast date.

9.2  A live Online Event will be accessible on the date of that live Online Event (“Live Online Event Date”) as specified on the Website or as may otherwise be communicated to you. Unless specified otherwise, registrations for a live Online Event will close 24 hours from the Live Online Event Date. Any digital recordings of live Online Events will be accessible on the Website for a period of at least 6 months following the Live Online Event Date.

Pre-recorded Online Events

9.3  Pre-recorded Online Events can be accessed by following the instructions emailed to you following confirmation of your order. We will use the email address provided in your order to send you these instructions.

9.4  If you order a pre-recorded Online Event, such Online Event shall be accessible on the Website for a period of at least 6 months from the date on which that Online Event was first accessible live.

10 CANCELLATIONS AND CHANGES BY YOU (ONLINE EVENTS)

10.1  No refunds will be given for cancellations received by us within 7 days of the Live Online Event Date. Cancellation requests received after 4.30pm will be deemed to have been received the following day. For the avoidance of doubt, this means that a request to cancel a place in a live Online Event scheduled for a Tuesday must be received before 4.30pm on the Monday of the week prior, in order to qualify for a partial refund under clause 10.5 below.

10.2  If you cancel the live Online Event prior to making payment, you shall remain responsible for paying either a 20% administration fee or the full cost of the Online Event, as applicable.

10.3  No refunds will be given if you fail to attend a live Online Event for any reason except as a result of an act or omission by us.

10.4  No refunds will be given for a cancellation of a pre-recorded Online Event that occurs more than 14 days after the date your order is confirmed and/or once you have accessed the Online Event.

10.5  Subject to clause 10.1- 10.4 above:

10.5.1  you may cancel your order for an Online Event by raising a case with the Law Society support team via our online contact us form. Your cancellation request must include the following details: order reference number, order title (i.e. the title of the Online Event) and the name of the person attending the event.

10.5.2  upon cancellation under this clause 10.5, you will be issued with a refund of your registration fee, less an administration charge of 20%. Refunds will be made to the original payment method. Card payment refunds usually take 7-10 working days after receipt of your cancellation request and bank transfer refunds may take up to 10 working days.

10.6  You may, subject to our prior approval, substitute a delegate for a live Online Event without charge, provided you confirm to us by email the existing and new delegate’s full name at least 24 hours before the Live Online Event Date. Any such substitute delegate must meet any attendance criteria for such live Online Event. If you need to change details of your order, please contact the Law Society support team for advice using the contact details set out at clause 1.6.

10.7  The Law Society is unable to move an order to another Online Event, location or date. The original Online Event will need to be cancelled (incurring the standard cancellation fees set out in this clause 10) and a new order made for the chosen new Online Event.

11 ORDER CANCELLATIONS AND CHANGES BY US

11.1  If at any time you default in or commit any breach of your obligations under the Agreement we may, in our sole discretion, immediately suspend your access to the Online Course or immediately terminate the Agreement on giving notice to you by email.

11.2  We reserve the right to cancel Online Courses at our discretion in the event of insufficient demand, events outside our control or any unforeseen circumstances. If no alternative Online Courses are available or acceptable to you, you will receive a refund for any payments made.

12 DATA PROTECTION

12.1  The Law Society owns and reserves all intellectual property rights (including but not limited to all copyright) in the Online Courses and any materials forming part of the Online Courses (including but not limited to written materials, slides, recordings, former and current Exam papers, content, questions, guidance, case studies, preparatory information, assessments and downloadable materials) (“Materials”) and you agree that you will not do anything to infringe or prejudice those rights.

12.2 You may view (and where required to do so, download) Materials made available to you by us for the Online Courses for your personal educational, assessment and training purposes only, subject to the restrictions set out in clause 12.3 – 12.4 below.

12.3 You may not:

12.3.1 record, photograph, download or copy onto any device or medium any Materials other than as may be instructed as part of the Online Courses;

12.3.2 sell, sublicense, share, distribute, display, broadcast, store, modify, translate or transfer any Materials;

12.3.3 use any Materials to create any derivative materials or competitive products;

12.3.4 use any automated, programmatic, scripted or other mechanical means to access the Online Courses;

12.3.5 allow anyone except the individual to whom access to an Online Course has been allocated to complete any assessment that forms part of the Online Course;

12.3.6 share your individual access pass with anyone;

12.3.7 share bulk purchase passes or a Multi-Access pass with anyone other than an employee or contractor of your organisation;

12.3.8 allow any third parties to access, use or benefit from the Materials in any way; or

12.3.9 share your password or logon details with anyone.

12.4 In respect of all Exam Materials provided by us to you, in addition to your obligations at 12.3 above you must comply with the following additional restrictions:

12.4.1 you must keep Exam Materials confidential at all times;

12.4.2 you are not permitted to copy, record, download, record, download, receive, discuss, save or share any Exam Materials or their content with any other person;

12.4.3 you must delete permanently all copies of any Exam Materials provided to you as part of sitting any Exam immediately after completing that Exam.

13 LIABILITY

13.1  Except in respect of death or personal injury caused by our negligence, for fraud and except as otherwise specifically provided by law, the Law Society’s entire liability under or in connection with the Agreement shall be the price paid by you and we will have no liability to you for any claim to the extent that the same is or can be characterised as a claim for (or arising from): loss of revenue or profits; loss of anticipated savings; loss of goodwill or injury to reputation; loss of business opportunity; loss of data; losses suffered by third parties (whether such losses are direct or indirect); or indirect, consequential or special loss or damage, regardless of the form of action, whether in contract, strict liability or tort (including negligence), and howsoever arising.

14 DATA PROTECTION

14.1  Any personal information you disclose to us under this Agreement will be processed in accordance with our Privacy Policy.

14.2  We will not share your contact details for marketing purposes without your consent.  If you are booking a Training Course, your personal information, including your name, email address and billing address, may be accessible to our Training Course platform provider (Think Associates Ltd t/a Think Learning) only for the purposes of hosting our account.

14.3  You agree that any personal information you submit as part of your use of the Online Courses is accurate and that you have all necessary permissions to submit such personal information.

15 COMPLAINTS

15.1 If you are not satisfied with any aspect of the online services, please raise a case with the Law Society support team via our online contact us form.

16 GENERAL

16.1 This Agreement sets out the entire agreement between you and us and supersedes any previous agreement or understanding and may not be varied except in writing between you and us.

16.2 No waiver by us of any breach of these terms and conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.

16.3 You may not transfer any of your rights under this Agreement to any other person. We may transfer our rights under this Agreement where we reasonably believe your rights will not be affected.

16.4 A person who is not a party to this Agreement (including any individual accessing the Training Courses under the Multi-Access pass) shall have no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement. This does not affect any right or remedy of a person who is not a party to this Agreement that exists or is available apart from that Act.

16.5 If any provision in this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

16.6 This Agreement shall be governed by the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.