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Terms and conditions



1.1 You are entering into an agreement (the “Agreement”) to purchase training products (“Training Courses”) and/or live or pre-recorded online conference, webinar or other online event (“Online Events”, (where Training Courses and Online Events together are referred to as “Online Courses”), as provided by The Law Society of England and Wales (“The Law Society”), a company incorporated by Royal Charter (under number RC000304) with its registered address at 113 Chancery Lane, London, England WC2A 1PL, through its online learning and development platform – ‘Law Society Learning’ located at (“Website”).

1.2 The Agreement is made up of the following:

1.2.1 these Law Society Learning Online Courses Terms and Conditions (“these terms and conditions”);

1.2.2 the information and description of the Online Courses on the Website;

1.2.3 the Website Legal Notice, located at; and

1.2.4 our Privacy Policy, located at

1.3 In the event of any conflict between the provisions of these terms and conditions and the provisions of any other documents set out in clause 1.2 above, the provisions in these terms and conditions shall prevail.

1.4 The expressions “we“, “us” and “our” refer to The Law Society and/or its affiliated undertakings and “you“, “your” and “user” refer to the user of the Website. If you are accessing or using the Online Courses in your capacity as an employee, director, officer, partner or agent of a corporate or unincorporated entity “you” and “your” shall refer to you and such entity and you represent that you are authorised to accept the Agreement on behalf of such entity and agree to be personally bound by the Agreement and you are also responsible for ensuring that all persons who access the Website through your internet connection are aware of this Agreement that that they comply with it. A “Working Day” means a day (other than a Saturday or Sunday or public holiday) on which banks are open for domestic business in the City of London

1.5 The Law Society may update and vary the terms of the Agreement any time. Your continued use of the Online Courses following any variation to Agreement will signify your agreement to the updated terms. If you do not agree to any of these terms or any future amendments, do not use or access (or continue to access) the Online Courses.

1.6 Contact details for the Law Society Learning team are as follows:

By telephone: +44 (0)207 320 5978;

By email:

1.7 The Law Society Learning team are usually available between 09:00 and 17:00 Monday to Friday (except on a public holiday).


2.1 Your access to the Online Courses is conditional upon:

2.1.1 where payment is required, our receipt of the payment in full for your chosen Online Course; and

2.1.2 you providing true, genuine, accurate and complete information in your order.

2.2 If your payment is made upon the placement of your order through the Website, a message confirming your order will be displayed on the Website. If your payment is made by bank transfer after you place your order, you will receive confirmation of your order by email. If you do not receive confirmation of your order within 24 hours of placing your order, please telephone the Law Society Learning team on 0207 320 5978.


3.1 The prices payable and payment methods available for Online Courses are set out on the Website.

3.2 All prices are expressed inclusive of any VAT payable unless otherwise stated.

3.3 All payments must be in GB Pounds Sterling.


4.1 Online Courses will be accessible once your order is confirmed. Training Courses will be accessible by logging onto the Website with your registered ‘My LS’ account.  Access to live Online Events will be accessible by following the instructions emailed to you 24 hours prior to the broadcast date. Pre-recorded Online Events will be accessible by following the instructions emailed to you following confirmation of your order.

4.2 Confirmation of your Online Courses order will constitute a legally binding contract between us.

4.3 It is your responsibility to ensure your device meets any minimum compatibility requirements to access the Online Courses.


5.1 Training Courses are available to order either as a single access pass by an individual user, a bulk purchase of more than one access pass by an organisation, or a ‘Multi-Access’ pass by an organisation. Each such pass shall be valid for a period of at least 12 months and will expire when the Training Courses to which each pass relates are superseded and/or no longer made available on the Website. Each pass provides unlimited access during that period to the Training Courses specific to your purchase.

5.2 Each single access pass allows access to Training Courses by a single individual user. A Multi-Access pass allows access to Training Courses for up to 38 individual users.

5.3 The account associated with the individual who originally places an order for a Multi-Access pass or a bulk purchase of Training Courses (the “purchaser”) shall be the sole person within your organisation authorised to administer the Multi-Access pass or bulk purchases on the Website on behalf of your organisation. The purchaser will be responsible for allocating access to Training Courses to individual users within your organisation. If the purchaser is unable to administer your Multi-Access pass or bulk purchase (because, for example, the purchaser has since left your organisation), please email for assistance.

5.4 You are responsible for ensuring that each individual who is allocated an access pass to the Training Courses registers a ‘My LS’ account on the Website.

5.5 Upon registration of a My LS account, each individual user will be required to confirm they are an employee or contractor at your organisation. Each user will be able to access the Training Course once an access pass has been allocated to them via the purchaser’s account. In some circumstances, the purchaser will provide the individual with a voucher code, in which case access to the Training Course commences once the individual enters the voucher code on the Website to access the Training Course.

5.6 You may substitute an individual without additional cost, provided that individual has not accessed the Training Course. To request a substitution please email:, quoting your order reference number, the name of the individual you wish to substitute from and the name of the individual you wish to substitute  to.

5.7 You are responsible for any breach of the terms this Agreement that is caused by the nominated administrator or any individual who is allocated an access pass to the Training Course.


6.1 We will send you an email (to the email address provided in your order) containing a link that will allow you to access the Online Event.

6.2 Live Online Event will be accessible on the date of that live Online Event (“Online Event Date”) as specified on the Website or as may otherwise be communicated to you. Unless specified otherwise, registrations for a live Online Event will close 24 hours from the Online Event Date. Any digital recordings of live Online Events will be accessible on the Website for a period of at least 6 months following the Online Event Date. If you order a pre-recorded Online Event, such Online Event shall be accessible on the Website for a period of at least 6 months from the date on which that Online Event was first accessible live.


7.1 No refunds will be provided if you cancel any Training Course order and at any time you access or have accessed the Training Course or, in the case of a Multi-Access pass, any individual accesses or has accessed the Training Course.

7.2 Subject to clause 7.1 above:

7.2.1 you may cancel your Training Courses order within 14 days of the date the order is placed by sending an email of your request to cancel to: Your cancellation request must include the following details: order reference number; order title; name of purchaser; name of person cancelling (if doing so on behalf of the purchaser); and address of purchaser.

7.2.2 your cancellation request will be effective as of the date you send the email; and

7.2.3 upon cancellation, you will be issued with a refund. Refunds will be made to the original payment method. Card payment refunds usually take 3-5 Working Days and bank transfer refunds may take up to 10 Working Days.

7.3 If you cancel your Training Course order after the 14 day period you will not be entitled to a refund, except in exceptional circumstances, at the discretion of the Law Society. If a refund is made an administration fee may be charged.


8.1 No refunds will be given for cancellations that occur at or less than 5 Working Days from the date of a live Online Event Date. If you cancel the live Online Event prior to making payment, you shall remain responsible for paying either a 20% administration fee or the full cost of the Online Event, as applicable.

8.2 No refunds will be given if you fail to attend a live Online Event for any reason except as a result of an act or omission by us. No refunds will be given for a cancellation of a pre-recorded Online Event that occurs more than 14 days after the order is confirmed and/or once you have accessed the Online Event.

8.3 Subject to clauses 8.1 and 8.2 above:

8.3.1 you may cancel your order for an Online Event by sending an email of your cancellation request to: Your cancellation request must include the following details: order reference number; order title (i.e. the title of the Online Event) and name of person attending the Online Event;

8.3.2 a cancellation request received before 4:30pm on a Working Day will be effective as of the date you send the email;

8.3.3 a cancellation request received at or after 4:30pm on a Working Day or received on a day that is not a Working Day will be effective the next Working Day; and

8.3.4 upon cancellation, you will be issued with a refund of your registration fee, less an administration charge of 20% of the registration fee. Refunds will be made to the original payment method. Card payment refunds usually take 3-5 Working Days and bank transfer refunds may take up to 10 Working Days.

8.4 You may, subject to our prior approval, substitute a delegate for a live Online Event without charge, provided you confirm to us by email the existing and new delegate’s full name at least 24 hours before the live Online Event Date. Any such substitute delegate must meet any attendance criteria for such live Online Event. If you need to change details of your order, please contact the Law Society Learning team for advice using the contact details set out at clause 1.6.

8.5 The Law Society is unable to move an order to another Online Event, location or date.  The original Online Event will need to be cancelled (incurring the standard cancellation fees set out in this clause 8) and a new order made for the chosen new Online Event.


9.1 If at any time you default in or commit any breach of your obligations under the Agreement we may, in our sole discretion, immediately suspend your access to the Online Course or immediately terminate the Agreement on giving notice to you by email.

9.2 We reserve the right to cancel Online Courses at our discretion in the event of any unforeseen circumstances. If no alternative Online Courses are available or acceptable to you, you will receive a refund for any payments made.


10.1 The Law Society owns and reserves all intellectual property rights (including but not limited to all copyright) in the Online Courses and any materials forming part of the Online Courses (including but not limited to written materials, slides, recordings, assessments and downloadable materials) and you agree that you will not do anything to infringe or prejudice those rights.

10.2 You may view (and where required to do so, download certain) materials made available to you on the Online Courses (“Materials”) for your personal educational and training purposes only, subject to the restrictions set out in clause 10.3 below.

10.3 You may not:

10.3.1 download or copy onto any device or medium any Materials other than as may be required as part of the Training Courses;

10.3.2 sell, sublicense, distribute, display, broadcast, store, modify, translate or transfer any Materials;

10.3.3 use any Materials to create any derivative materials or competitive products;

10.3.4 use any automated, programmatic, scripted or other mechanical means to access the Training Courses;

10.3.5 allow anyone except the individual to whom access to a Training Course has been allocated to complete any assessment that forms part of the Training Course;

10.3.6 share your individual access pass with anyone;

10.3.7 share bulk purchase passes or a Multi-Access pass with anyone other than an employee or contractor of your organisation;

10.3.8 allow any third parties to access, use or benefit from the Materials in any way; or

10.3.9 share your password or logon details with anyone.


11.1 Except in respect of death or personal injury caused by our negligence, for fraud and except as otherwise specifically provided by law, The Law Society’s entire liability under or in connection with the Agreement shall be the price paid by you and we will have no liability to you for any claim to the extent that the same is or can be characterised as a claim for (or arising from): loss of revenue or profits; loss of anticipated savings; loss of goodwill or injury to reputation; loss of business opportunity; loss of data; losses suffered by third parties (whether such losses are direct or indirect); or indirect, consequential or special loss or damage, regardless of the form of action, whether in contract, strict liability or tort (including negligence), and howsoever arising.


12.1 Any personal information you disclose to us under this Agreement will be processed in accordance with our Privacy Policy.

12.2 We will not share your contact details for marketing purposes without your consent. If you are booking a Training Course, your personal information, including your name, email address and billing address, may be accessible to our Training Course platform provider (Think Associates Ltd t/a Think Learning) only for the purposes of hosting our account.

12.3 You agree that any personal information you submit as part of your use of the Online Courses is accurate and that you have all necessary permissions to submit such personal information.


13.1 If you are not satisfied with any aspect of the online services, please contact us at


14. 1 This Agreement sets out the entire agreement between you and us and supersedes any previous agreement or understanding and may not be varied except in writing between you and us.

14. 2 No waiver by us of any breach of these terms and conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.

14.3 You may not transfer any of your rights under this Agreement to any other person. We may transfer our rights under this Agreement where we reasonably believe your rights will not be affected.

14.4 A person who is not a party to this Agreement (including but not limited to any individual accessing the Training Courses under the Multi-Access pass) shall have no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement. This does not affect any right or remedy of a person who is not a party to this Agreement that exists or is available apart from that Act.

14.5 If any provision in this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

14.6 This Agreement shall be governed by the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.